Returns & Refunds

The short version. We don't take items back because you changed your mind. We do fix it, at our cost, if what arrives is damaged, faulty, or not what you ordered. Both halves of that are stated here so you know before you pay, not after.

Change-of-mind returns

We don't accept them. Every product on this site has its full specification, dimensions, included accessories and delivery information listed on its product page. Please read them before ordering, and email us at returns@verdona.store if anything is unclear — we'd rather answer a question than process a problem.

Damaged, faulty, or wrong item

If your order arrives damaged in transit, dead on arrival, or isn't the product you ordered, we will replace it or refund it in full. You do not pay return shipping on a fault that is ours.

Tell us within 14 days of delivery. Send to returns@verdona.store:

• Your order number
• A photo or short video showing the problem
• A photo of the outer packaging if the box was damaged

We answer every message. Once we've confirmed the fault we'll tell you whether we're sending a replacement or issuing a refund, and you won't need to chase us for it.

Items that arrive incomplete

Multi-piece orders occasionally ship in more than one parcel and can arrive a few days apart. Before reporting a missing item, check your tracking for a second parcel. If everything has landed and a listed part is genuinely absent, email us and we'll send it.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer typically takes 5–10 business days to post it after we release it — that part is out of our hands, and we'll give you the confirmation so you can chase them if it stalls.

Cancelling an order

We can cancel and refund in full any time before your order is handed to the carrier. That is usually a window of 1–2 business days. Email returns@verdona.store with your order number as soon as you can. Once a tracking number is issued the order is with the carrier and can't be recalled.

Wrong or incomplete address

Check your address at checkout. If a parcel is returned to sender because the address was wrong or nobody could receive it, we'll reship it once you cover the reshipment cost. If the parcel is lost by the carrier despite a correct address, that's on us — we'll replace it.

Your statutory rights

Nothing on this page limits rights you have under the consumer law that applies where you live, including any state consumer protection law in the United States. Where those rights are stronger than this policy, those rights apply.

Contact

returns@verdona.store — returns, faults, cancellations and anything else about an order you've already placed.